Frequently Asked Questions
Everything you need to know about your billiards and pool gear.
How much does shipping cost for pool tables and large items?
We offer competitive freight shipping rates for oversized items like pool tables. Many smaller accessories qualify for free ground shipping on orders over a certain threshold within the contiguous United States.
Can I have my pool cue shaft tapered or resized?
Yes, Ozone Billiards provides professional customization services. You can select specific tip upgrades or diameter adjustments for many of our cues directly on the product page.
What is your return policy for cue sticks?
We offer a 30-day satisfaction guarantee. If you are not happy with your cue, you can return it in new, unchalked condition for a full refund or exchange.
Do you offer professional installation for pool tables?
We maintain a network of professional billiard installers nationwide. You can opt for 'White Glove Delivery' during checkout to have your table delivered and leveled by experts.
How do I know if a cue case will fit my specific cue?
Our cue cases are categorized by 'Butt and Shaft' capacity (e.g., 2x2 or 3x5). Most standard cases fit cues up to 31 inches in length; however, we recommend checking the product specifications for extra-long cues.
Are the products covered by a manufacturer warranty?
Yes, all products sold by Ozone Billiards are 100% authentic and covered by the full manufacturer's warranty against defects in materials and workmanship.